F&B Server - In Room Dining - F&B Service - Crowne Plaza Hotel Festival

Overview

Do you see yourself as a F&B Server in our In Room Dining team at Crowne Plaza Hotel Dubai Festival City?

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. We embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The Inter Continental Hotels Group at Dubai Festival City consists of four hotels:
Inter Continental, Inter Continental Residence Suites, Crowne Plaza, and Holiday Inn & Suites. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest’s experience an enjoyable one.

A little taste of your day-to-day:

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
  • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and awareness of all amenities for service to be delivered on time.
  • Trays and carts are removed from hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquette while speaking to guests over the phone.
• Greet guests appropriately at their room and provide service upon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure prompt and efficient delivery of food and beverage to the guest’s room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment is functioning properly; report any problems to the relevant teams.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag at all times.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged/defective equipment.
• Work carefully to minimize breakage.

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and respond positively to changing requirements including the performance of any tasks requested of you.
• Passion for food and curiosity.
• Basic organisational skills in restaurant operation.

We offer a competitive salary and a wide range of benefits, including impressive room discounts and comprehensive training. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and promotes a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.

We support wellbeing in health, lifestyle, and the workplace through the my Wellbeing framework.

Join Crowne Plaza, one of the world’s largest and best-loved premium hotel brands, with more than 420 hotels globally. Our branded service style, Dare to Connect, is designed for connection—human-focused, professional, and enabling memorable emotional experiences for guests and colleagues alike. If you don’t meet every single requirement, you can still apply and start your journey with us.