Guest Experience Maker; GEM Supervisor- Six Senses Palm

Guest Experience Maker (GEM) Supervisor
- Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number

• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Implement and maintain guest recognition program.
• Assist in scheduling, training and providing feedback to Front Office Manager.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

• Diploma or equivalent and at least 2 years’ experience within a luxury hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms. Knowledge of hotel/resort policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Fluent in English; additional languages are preferred.
• The above provides an overview of the role and responsibilities for a GEM Supervisor at Six Senses The Palm Dubai. It is not intended to be an exhaustive list of duties and responsibilities inherent to the position.
• Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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