Front Office Manager

Job Summary

We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.

• Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
• Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
• Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
• Monitor guest feedback and implement service recovery strategies where needed
• Collaborate with other departments to ensure smooth guest journeys and operational synergy
• Manage departmental budgets, payroll, and forecasting in alignment with hotel financial goals
• Ensure compliance with brand standards, local regulations, and internal policies
• Drive upselling initiatives and optimize room revenue through strategic front office practices
• Lead daily briefings, performance reviews, and training programs to maintain high service standards

• Minimum 5 years’ experience in a similar role within a luxury hotel environment
• Proven track record managing front office operations in hotels with 500+ keys
• Strong leadership and team management skills with experience handling large teams
• Forbes service background highly preferred
• Proficiency in Opera PMS and other front office systems
• Excellent communication, problem-solving, and guest engagement skills
• Ability to work under pressure and adapt to fast-paced environments
• Fluent in English; additional European languages are a plus
• One‑Bedroom fully furnished apartment provided by the hotel
• Annual air ticket allowance
• Meals, transportation, and utilities as per company policy
• Residence visa and work permit provided
• Exclusive hotel and group benefits including discounts and training programs

This position follows a flexible operational schedule in line with luxury hospitality standards. It is not a fixed 9–6 role
, and the Front Office Manager is expected to support the operation across varying shifts, including weekends, evenings, and peak business periods.

Weekly off days will be flexible
, provided as one day in the first week and two days in the following week
, depending on business needs and operational requirements.

Note:

Hotel name and brand details will be disclosed to shortlisted candidates only.