Bell Attendant

Overview

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit  Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS

Job Description

Location details and other company descriptions have been consolidated from the original content to focus on role responsibilities, qualifications, and benefits.

• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Maintains accurate records / documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and familiarizes guests with hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms and, for first-time guests, explains hotel facilities; in the room, explains room facilities such as lighting, TV, safe, AC, fire exit, etc.
• Ensure luggage is placed for guests to unpack.
• Greet all guests on arrival and departure and escort each individual to the right direction.
• Review log book, verify outstanding items and follow up on pending tasks. Identify any special assignments for the day.
• Check hotel situation, occupancy, functions, groups, VIPs.
• File daily concierge desk report and documents systematically under the supervision of Concierge.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift, communicate information to the next shift to ensure smooth operations.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
• Arrange all guest transportation requests including limousine service, shuttle bus and car rental with coordination with our rent-a-car agent available in the hotel.
• Handle telephone calls at the Concierge desk and review/update logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition at all times.
• Oversee day-to-day operations and report regularly on happenings to the Assistant Front Office / Front Office Manager.
• Aware of fire & first aid procedures and handle guest complaints by reporting to management.
• Be aware of Talk of the Walk for the day and maintain proper grooming at all times.
• Attend training classes as per schedule and show cooperation and respect within the team and other departments.
• Have product knowledge of all hotel facilities and daily activities.

• University Degree in any field.
• Minimum 1 year in a similar role in a 4 star or 5 star hotel
• Preferably Turkish speaker

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Role Level: Entry-Level

Work Type:
Full-Time

Country:
United Arab Emirates

City:
Dubai

Company Website:

Job Function:
Management

Sector:
Hospitality

Additional information about the platform and disclaimer:  is a venue to connect jobseekers and employers. Applicants should verify the legitimacy of prospective employers independently. This description retains only job-relevant content and essential notices.