Spa and Cluster Recreation Manager - Recreation & Spa - Fes

Do you see yourself as the Assistant Front Office Manager for Inter Continental Hotels Group® at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long‑stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800‑square‑metre Event Centre across two levels, the 5,000‑square‑metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state‑of‑the‑art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Oversee the daily spa and cluster recreation operations across 4 cluster properties, ensuring smooth, efficient, and guest‑focused service delivery.
• Ensure that Spa Inter Continental—featuring 10 private treatment suites, a VIP couple’s suite, nail salon, lifestyle boutique, and guest areas are well maintained to the highest standards of cleanliness, ambiance, and readiness.
• Lead the team with a strong guest‑first mindset, fostering a culture of intuitive, attentive, and personalised service.
• Supervise and support the Spa and Recreation Supervisors in managing team performance, scheduling, and day‑to‑day operations.
• Champion operational excellence by monitoring workflows, anticipating challenges, and implementing service improvements across all areas.
• Drive colleague development through coaching, mentoring, and structured training programmes to uphold luxury service standards.
• Regularly review and uphold all safety, hygiene, and wellness protocols, ensuring full compliance with brand and regulatory requirements.
• Serve as a visible leader and role model, ensuring each guest interaction reflects professionalism, warmth, and care in line with brand values.
• Conduct regular market and competitor analysis to maintain a competitive edge in service delivery and innovation.
• Collaborate with the marketing team to develop and implement engaging, brand‑aligned promotional strategies.
• Ensure all recreation areas across the cluster consistently meet the highest standards of health, safety, and sanitation.
• Oversee compliance with fire, life, and safety policies, including the effective implementation of safety standards and procedures.
• Manage the inventory of spa and recreational equipment and supplies, ensuring optimal stock levels across the cluster.
• Ensure all new team members receive a comprehensive induction aligned with IHG brand standards, hotel policies, and procedures.
• Organise and deliver regular in‑house training sessions across all relevant areas to support ongoing professional development.
• Promote exceptional guest service across all touchpoints and ensure the team consistently delivers warm, attentive, and responsive experiences.

• Minimum of 3 years’ experience in a supervisory or assistant managerial role in spa, wellness, or recreation within a five‑star hotel or resort; cluster property experience is an advantage.
• Strong leadership, communication, and guest engagement skills.
• Proven ability to manage teams, schedules, inventory, and budgets effectively.
• High attention to detail, service quality, and operational standards.
• Proficiency in Microsoft Office; experience with spa or recreation systems is an…