Team Leader - F&B Service - Jumeirah Burj Al Arab

Overview

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, delivering warm and generous service and distinctive experiences for guests worldwide.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s portfolio. Its sail-shaped structure is one of the world’s most photographed superstructures, and the hotel offers exquisite destination dining and wellness experiences.

Jumeirah is a global leader in luxury hospitality and operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand opened Jumeirah Burj Al Arab in 1999 and is known for its warm service and distinctive guest experiences.

An exciting opportunity has arisen for a Team Leader to join the F&B Service team in Jumeirah Burj Al Arab
. The main duties and responsibilities of this role are:

• Supervise daily operations and guide the F&B service team to meet departmental goals and service standards.
• Lead pre-shift briefings to communicate duties, updates, and directives from management to ensure team alignment.
• Delegate tasks effectively and ensure team members are motivated, productive, and delivering consistent guest service.
• Handle guest inquiries and complaints professionally, ensuring resolution and escalation where needed.
• Maintain accurate reports and records and conduct regular checks and audits to uphold service quality and compliance.
• Provide expert guidance on food, beverage, and destination dining themes, ensuring a memorable guest experience.

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian, French, Italian).
• Strong knowledge of Microsoft Office products, Opera (Cloud), Micros and Sevenrooms.
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package combines rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)