Assistant Director of Sales - Leisure & Mice - voco

Overview

About us At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of.

Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day
As Assistant Director of Sales - Leisure & Mice you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

Responsibilities

• Identify business trends and marketing opportunities that can improve hotel s performance.
• Work closely with each salesperson to identify opportunities and ways to maximize and exceed personal and team revenue goals.
• Complete face-to-face sales calls (minimum 5 sales calls per day).
• Understand the overall Dubai market, competitors’ strengths and weaknesses, economic trends, supply and demand and know how to sell against them.
• Know the business in the market including where and why clients book at competitor hotels.
• Monitor segment and team productivity and targets for Leisure and MICE
• Identify best opportunities for future business based on hotel needs.
• Actively sell all hotel services through outside sales calls, telemarketing, entertainment, sales trips, events and other channels.
• Use negotiating skills and creative selling abilities to close business for hotel and maximize revenue opportunities.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM Trips, sales trips, trade shows and others.
• Effectively manage and develop relationships with key internal and external stakeholders.
• Maintain a central and up to date file of all rates contracted, offers and promotions in place.
• Handle Familiarization trips, site inspections and entertainments as per department needs, Budget and Marketing Plan as requested by the Commercial Leader.

Colleague Handling

• Ensure complete Department training hours as per policy.
• Increase management s effectiveness by recruiting, selecting, orienting, training, coaching and counselling staff.
• Works closely with the Human Resources to execute the following Human Resources related tasks within department:
  
  - Performance appraisals - Coaching - Counselling - Discipline and grievance - Colleague relations - Compensation and benefits
• Lead the team through communicating values, strategies, and objectives via self-practice.
• Build a healthy work culture by exchanging information, taking opinions and participating in colleague activities.

Executive Duties

• Develop strategic plan by studying technological and financial opportunities, presenting assumptions and recommending objectives.
• Build company image by collaborating with customers, government, community and employees and by enforcing ethical business practices.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
• Participate in the Hotel’s Manager on Duty programme and perform regular weekday and/or weekend duty shifts as per the Hotel’s operational requirements.
• Respond to audits to ensure continual improvement is achieved.

General Responsibilities

• Understand and strictly adhere to the Rules & Regulations established in the Colleagues Code of Conduct Policy and the Hotel’s policy on Fire,…