Reception Manager

We are seeking an exceptional Reception Manager to join a prestigious luxury private members club, where refined hospitality, discretion, and personalized service define the guest journey.

This role is ideal for a passionate hospitality professional who thrives on creating memorable first and last impressions, leads with warmth, and consistently delivers outstanding guest experiences.

Key Responsibilities

• Lead and manage the Reception and Host team, ensuring flawless daily operations
• Deliver a seamless, welcoming, and personalized arrival and departure experience for members and guests
• Build strong relationships with members, understanding preferences and anticipating needs
• Set and uphold luxury service standards and brand etiquette
• Manage reservations, member inquiries, and special requests with professionalism and efficiency
• Train, coach, and develop the reception team
• Handle guest feedback and resolve issues with empathy and discretion
• Collaborate closely with Membership, Operations, and F&B teams

Skills

• Experience as a reception manager, Front Office Manager, or Senior Host in a luxury hotel, fine dining, or private members club
• Strong leadership and people-management skills
• Exceptional communication and interpersonal abilities
• Naturally guest-centric with a polished and professional presence
• High attention to detail and organizational skills
• Comfortable working in a fast-paced, high-expectation environment