F&B Reservations​/Guest Experience Ambassador

We are seeking an experienced, polished, and service-oriented F&B Reservations / Guest Experience Ambassador to join a prestigious 5-star luxury hotel in Dubai. This role is ideal for a hospitality professional who excels in guest interaction, reservations management, and delivering highly personalized dining experiences to VIPs, dignitaries, and international guests.

As the first point of contact for the Food & Beverage outlets, you will play a vital role in shaping the guest journey — from reservation to farewell — ensuring every interaction reflects the highest international luxury hospitality standards.

• Manage F&B reservations for restaurants, lounges, and VIP dining experiences.
• Handle guest inquiries via phone, email, and in-person with professionalism and warmth.
• Act as a Guest Experience Ambassador, ensuring personalized and anticipatory service.
• Maintain accurate reservation records, guest profiles, preferences, and special requests.
• Coordinate table allocations and seating plans to optimize guest flow and experience.
• Welcome guests warmly and ensure a seamless arrival and seating process.
• Liaise with VIPs, repeat guests, and special occasions with discretion and attention to detail.
• Communicate closely with restaurant, kitchen, and service teams to ensure smooth operations.
• Monitor guest satisfaction and proactively address requests or concerns.
• Maintain in-depth knowledge of menus, outlet concepts, operating hours, and promotions.

• Previous experience in F&B Reservations, Guest Relations, or Hostess role within a 5-star hotel or luxury hospitality environment.
• Excellent communication and interpersonal skills.
• Fluent in English;
  Russian and/or German speakers highly preferred.
• Strong guest service mindset with exceptional attention to detail.
• Well-groomed, professional appearance.
• Ability to multitask in a fast-paced, high-end environment.
• Flexible availability, including evenings, weekends, and holidays.

• Basic Salary: AED 3,000 per month (approx. USD 820 / EUR 695) + Commission.
• Monthly service charge plus high tips.
• Tax-free salary.
• Company-provided accommodation.
• Meals and transportation provided.
• Medical / health insurance.
• Onboarding flight ticket.
• Annual travel ticket.