Guest Experience Leader - Front Office - InterContinental Festival

Do you see yourself as a Front Desk Supervisor for Inter Continental® Hotel Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long-stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Supervise front office operations during assigned shift.
• Supervise cashiering activities during shift.
• Keep updated on financial targets & compile occupancy statistics.
• Supervise Group Bookings
• Assist in handling guest complaints.
• Be familiar with property safety, first aid and fire and emergency procedures.
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions.
• Enhancing team performance through coaching & advising the staff

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma/qualification or a bachelor from university within a relatable field.
• Experience - ideally, you’ll have spent at least 2 years in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting well‑being in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever‑growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?