Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Dubai United Arab Emirates. As a key member of our front office team you will be responsible for ensuring exceptional guest experiences and leading a team of guest relations professionals.

• Supervise mentor and train the guest relations team ensuring high standards of customer service and compliance with hotel policies and procedures
• Develop and implement strategies to enhance guest satisfaction and loyalty including personalised services and recognition programmes
• Anticipate guest needs handle enquiries and manage complex issues to ensure positive resolutions and exceed guest expectations
• Collaborate with other departments including housekeeping food and beverage and concierge to ensure seamless guest experiences throughout their stay
• Oversee VIP arrangements including pre-arrival preparations welcome amenities and special requests ensuring a luxurious and memorable experience
• Monitor and analyse guest feedback through various channels implementing improvements and training team members on best practices
• Maintain accurate guest records and reports using front office systems and contribute to continuous improvement initiatives
• Manage guest complaints and service recovery efforts ensuring prompt and satisfactory resolutions
• Coordinate with the reservations team to manage room allocations upgrades and special requests

Qualifications :

• Bachelors degree in Hospitality Management or related field with minimum 3 years experience in guest relations or front office operations including 1 year in a supervisory role
• Proven track record of delivering exceptional customer service in a luxury hospitality environment
• Strong leadership team management and organisational skills
• Excellent communication and interpersonal skills with advanced problem-solving abilities
• Proficiency in English; additional languages are advantageous
• Opera experience

Remote Work :

No

Employment Type :

Full-time