Assistant Head Butler

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Assistant Head Butler is responsible for supporting the Head Butler in overseeing all aspects of the Butler Services department, ensuring the highest levels of personalized guest service in alignment with Raffles’ standards of luxury and excellence. This role is both operational and administrative, focused on team leadership, guest satisfaction, training, and quality assurance.

• Ensure the flawless execution of the Raffles Butler Service across all touchpoints
• Personally, greet VIP and long-stay guests and ensure their preferences and expectations are met or exceeded
• Ensure the butler team observes and collects guest preferences and interests to facilitate the personalization of their experience
• Create “magic” with the team
• Act as a primary contact for Butler-related guest issues or special requests, handling them promptly and professionally
• Ensure that Butlers deliver the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service

• Supervise daily operations and allocate butlers according to business levels and guest requirements
• Support the recruitment, onboarding, and continuous training of butler team members
• Conduct regular coaching, training and performance evaluations to ensure consistent luxury service
• Lead by example and foster a culture of engagement, empowerment, and attention to detail
• Provides an environment which is congenial and ensure that all team members receive unbiased supervision.
• Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
• Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
• Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively

• Assist in the development and implementation of SOPs and service standards
• Maintain updated records of guest preferences, incidents, and feedback in coordination with the Guest Experience and Front Office teams
• Oversee stock control for butler supplies and amenities, ensuring availability and cost control
• Ensure cleanliness, readiness, and presentation of all butler pantries and guest arrival spaces
• Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
• Inspects rooms and pantries on a regular basis to ensure amenities, preferences and other such points are taken care of and carried out flawlessly