Assistant Housekeeping Manager- voco

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of.

Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

As Assistant Housekeeping Manager, assists the Executive Housekeeper in overseeing and coordinating the day‑to‑day operations of the Housekeeping & Laundry department and ensuring that cleanliness, hygiene, and tidiness standards are met to provide a comfortable and welcoming environment for guests.

• Assist in training, supervising, and motivating housekeeping host to maintain high standards of cleanliness and efficiency.
• Conduct regular inspections to ensure rooms, public areas, and facilities meet established cleanliness standards.
• Monitor and maintain inventory levels of cleaning supplies and equipment, and place orders as necessary.
• Assist in creating work schedules and assignments for housekeeping host to ensure adequate coverage and efficient operations.
• Address guest concerns, requests, or complaints promptly and effectively, striving to exceed guest expectations.
• Ensure adherence to safety and sanitation standards and regulations, including proper handling of chemicals and use of personal protective equipment.
• Prepare reports on departmental activities, such as occupancy rates, inventory levels, and host performance.
• Coordinate with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction.
• Handle any emergencies or urgent situations that arise within the department effectively and calmly.
• Assist the Executive Housekeeper in administrative tasks, budgeting, and strategic planning.

• High school diploma or equivalent; additional education or certification in hospitality management or a related field is a plus.
• Previous experience in a housekeeping or hospitality role, with supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Knowledge of housekeeping procedures, equipment, and chemicals.
• Attention to detail and ability to maintain high cleanliness standards.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in relevant computer software for scheduling, reporting, and communication.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of…