Sales Manager, Conference and Events

Mandarin Oriental Jumeira, Dubai is looking for a Sales Manager to join our Conference and Events Team

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, dominated by the Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open‑air facilities are designed to bring a new level of relaxed luxury to the city.

The Sales Manager, Conference and Events secures the business to meet financial annual targets related to Conference and Events, Outside Catering and group room revenue. Plans meetings and events, coordinates with hotel operations and clients before, during and after each event. Is responsible for selling events and conferences in‑house as well as off‑site. Handles all meetings, events and catering enquiries to standard procedures.

Acts as main contact for event planning and works closely with Banquet Operations, Food & Beverage management, Rooms Division Operation, Finance and external suppliers. Ensures contracts are signed, payment policies are adhered to and services contracted are handed over to Banquet Operations with all details clarified to ensure total customer satisfaction and return.

• Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and upselling of hotel facilities and services.
• Works closely with the hotel sales team to achieve monthly sales targets.
• Works closely with Banqueting Operations team to ensure customer satisfaction and return business.
• Sends all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.
• Conducts site inspections, client entertainment and familiarization visits.
• Establishes and maintains files of major accounts and bookings and ensures all are maintained in the accounts management system.
• Establishes parameters, quotes and negotiates prices with customers for group business.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and sells accordingly.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.
• Ensures all requests are handled within the timeframe set by the company.
• Ensures that information and information security assets are secured as effectively as practically possible to protect confidentiality, integrity and availability.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, guests and colleagues to understand their needs and work to serve them effectively.
• Sets a positive example for Sales, Reservations and Conference Sales colleagues.
• Handles guest complaints and disputes.
• Meets with guests during pre‑ and post‑convention meetings to obtain feedback on quality of product (rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Serves the customer by understanding their needs and recommending appropriate features and services that best meet those…