Bell Attendant - Villas

Responsibilities

• Welcome guests upon arrival at villas and provide assistance with luggage handling
• Escort guests to their assigned villa, explain key features, and ensure comfort during check-in
• Coordinate with Front Office and Housekeeping for timely villa readiness and guest requests
• Handle luggage storage and retrieval efficiently while maintaining security and care
• Assist guests with transportation arrangements within the property (buggy service, transfers)
• Respond promptly to guest inquiries and provide accurate information about hotel facilities and services
• Deliver amenities, packages, and special requests to villas in a timely manner
• Maintain cleanliness and organization of bell desk, luggage room, and buggy area
• Support in managing guest departures, including luggage collection and transportation assistance
• Uphold safety standards and ensure professional grooming and courteous behavior at all times

• High school diploma or equivalent; hospitality certification preferred
• Minimum 1–2 years of experience as Bell Attendant or similar role in a luxury hotel environment
• Good physical stamina and ability to handle luggage and outdoor tasks
• Excellent communication and guest service skills with a friendly and professional attitude
• Knowledge of property layout and ability to coordinate with multiple departments effectively