Reservations Agent

Reservations Agent – Media Rotana

We are seeking passionate and dynamic guest‑focused revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per Rotana standards, information received by fax is inputted and check constantly the incoming e‑mails.
• Organize visa requests for hotel guests as per hotel policy and up‑sell whenever an opportunity is identified.

Diploma or degree within the hospitality field and previous experience in hotel reservations. Computer literate with excellent communication skills, written and oral proficiency in English; additional language skills are an asset.

The ideal candidate will be customer‑focused, proactive, courteous, dynamic, approachable, able to work independently within a structured environment, and demonstrate teamwork, responsibility, adaptability, and a strong customer focus.

Entry level

Full‑time

Hospitality

Location:

Dubai, United Arab Emirates