One Touch Service Agent -Intern

Job Summary

The One Touch Service Agent – Intern is responsible for providing courteous and professional telephone support to guests, ensuring their requests and inquiries are promptly addressed and routed to the appropriate department. Acting as the hotel’s first point of contact via telephone, the intern will learn and practice hospitality communication standards, enhance guest satisfaction through effective service delivery, and gain exposure to cross‑departmental coordination within the hotel.

This internship provides hands‑on training in guest service excellence, telephone etiquette, problem‑solving, and internal communication in a dynamic hospitality environment.

• Handle incoming and outgoing calls promptly, professionally, and in line with hotel standards.
• Accurately log guest requests and ensure timely follow-up with relevant departments.
• Provide information to guests regarding hotel services, facilities, and local area inquiries.
• Assist in resolving guest concerns or complaints by coordinating with appropriate teams.
• Maintain confidentiality and professionalism in handling guest information.
• Support the One Touch/Guest Service Center team in day-to-day operations.
• Learn and apply service recovery techniques to enhance guest satisfaction.

• Currently enrolled in a Hospitality, Tourism, Business, or related program (or recent graduate seeking experience).
• Basic understanding of hotel operations is an advantage but not required.
• Proficiency in English (verbal and written); knowledge of an additional language is a plus.
• Eligible to complete an internship as part of academic requirements.

• Excellent verbal communication and telephone etiquette.
• Strong interpersonal skills with a guest‑first mindset.
• Ability to multitask, prioritize, and remain calm under pressure.
• Attention to detail, accuracy, and organizational skills.
• Positive attitude, willingness to learn, and adaptability in a multicultural environment.
• Team player with strong problem‑solving skills.