Receptionist, Hospitality ​/ Hotel ​/ Catering

Responsibilities

• Achieve positive outcomes from Guest queries in a timelyand efficient manner
• Ensure an efficient reception experience for Guests, including check in/out,and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are keptfully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Use the correct procedures regarding the acceptance of foreign currencies,credit cards and cash in accordance with the hotel credit policy Comply withhotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

• Yearly Two Way Ticket
• Insurance
• Free Accommodation
• Transportation
• Discounts on hotel rooms, gift shop items, food and beverage