Overview
Housekeeping Attendant role at Towers Rotana. We are seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.
Job DescriptionAs a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures. Your role will include key responsibilities such as:
- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Clean rooms and bathrooms, performing any combination of the following duties
- Keep fire exits and stairways clear of any obstruction
- Check and report any maintenance work required immediately
- Pick up any litter from corridors and pathways
- Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
- Replenish bathroom supplies and room supplies
- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
- Remove Room Service tray and trolley from guestroom and corridors
- Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Knowledge & CompetenciesThe ideal candidate will be a friendly, caring, dedicated individual with good cross-cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
- Entry level
- Full-time
- Customer Service
- Hospitality
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