Assistant Front Office Manager - FIVE LUXE JBR

Assistant Front Office Manager - FIVE LUXE J

Apply to join the Front Office Team at FIVE Hotels and Resorts, a leader in sustainable luxury hospitality.

Are you ready for a daring challenge with the world’s hottest luxury hotel group? Disruptive by design, FIVE Hotels and Resorts is redefining ‘Five-Star’ hospitality and setting the gold standard across the industry.

A driven self-starter with excellent communication, leadership and organisational skills. As an astute creative and critical thinker, you can conceptualise and implement innovative solutions in a fast-paced environment. Your outgoing and approachable nature enables you to connect seamlessly with other stakeholders, ensuring an exceptional experience for guests.

• A Bachelor's Degree in Hospitality Management or a related field is preferred.
• A proven track record of 1-2 years in a luxury hotel environment in a supervisory or managerial Front Office role.
• Previous experience in Forbes or LQA-rated properties is advantageous.
• Next-level organisational and leadership skills, effectively leading and inspiring the team to new heights.
• An energetic conversationalist, engaging guests in lively discussions.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A professional appearance, always adhering to the grooming standards.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills.
• A proactive nature and meticulous eye for detail.
• Creative solutions and ownership of all duties and tasks assigned.
• Skills in improving customer satisfaction and driving profitability.
• Impeccable communication skills, fluent in English (additional languages are a plus).
• A hands‑on attitude fueled by a ‘Can‑Do!’ spirit.

• Greets guests upon arrival with a warm welcome, ensuring a sensational experience.
• Oversees the reception and registration process, setting the tone for exceptional service.
• Manages and coordinates front‑house operations while elevating the team throughout all guest touchpoints.
• Exudes a strong and approachable presence at the front desk.
• Anticipates and proactively addresses guest needs, inquiries, complaints and requests with utmost professionalism.
• Prioritises regular audits and inspections of front‑desk operations to validate quality standards.
• Schedules the front office team efficiently to ensure optimal coverage during peak hours and special events.
• Curates and maintains strict adherence to cash handling procedures for precise accuracy and security.
• Collaborates with the Front Office Manager in all facets of human resource management, including recruitment, training and development.
• Works closely with the Front Office Manager to establish and continuously update SOPs.
• Conducts regular performance evaluations, providing constructive feedback and mentorship.
• Oversees the reservation process, room assignments and availability to optimise occupancy and revenue.
• Joins forces with the concierge team, providing guests with personalised assistance and arranging local attractions.
• Fosters open communication with other departments to streamline operations for next-level efficiency.
• Establishes and nurtures robust relationships with VIP guests and repeat customers, acknowledging loyalty with personalised gestures.
• Implements captivating guest recognition programmes and initiatives, enhancing loyalty and inspiring sensational reviews.
• Monitors and responds thoughtfully to online guest reviews and ratings, gathering invaluable insights to elevate the brand’s reputation.

‘FIVERs’ are cultured yet chic, confident yet self‑effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct ‘Vibe at FIVE’ and create memorable experiences that keep guests coming back for more.

FIVE is a leader in sustainable luxury living and hospitality, with UAE-based destinations being the first and only hotels in the UAE to obtain International Renewable Energy Certificates for 100% renewable electricity. The company’s sustainable ethos has led to a LEED Platinum‑certified operational…