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Assistant Front Office Manager
Job Description & How to Apply Below
Overview
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
Responsibilities- Lead and manage the front office team.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
- Bachelor's degree in Hospitality Management or related field
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem-solving, decision-making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
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