Clinic Support Assistant

DUTIES AND RESPONSIBILITIES

• Take care of the patients from the time they call till they finish their medical checkup and go back.

• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.

• Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.

• Visit inpatient ward patients on daily basis.

• Should be capable of solving problems, effective communication strategies and conflict resolution.

• Communicate all information to front office personnel and Physicians regarding Patient.

• Greets patient or/and their family and find out the nature of their service requirement clearly over phone.

• Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.

• Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.

• Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

• Provide information about medical insurance coverage to patients.

• Keeps accurate records of discussions or correspondence with customers.

• Write reports analyzing the quality of customer service.

• Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.

• Work accordance with the documented OSH procedures and instructions, specific responsibilities.

• Be familiar with emergency and evacuation procedures.

• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.

• Comply with Waste management procedures and policies.

• Attend applicable OSH/Infection control training programs, mock drills and awareness programs.

• Use of appropriate personal protective equipment and safety systems.

To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

• Attend to patients from the time they call until they complete their medical checkup and leave the facility.

• Advocate for patients’ and their families’ rights and responsibilities, ensuring confidentiality, information, and education.

• Develop and maintain feedback/complaint procedures to facilitate customer redressal.

• Conduct daily visits to inpatient ward patients.

• Demonstrate problem-solving, effective communication, and conflict resolution skills.

• Communicate relevant patient information to front office personnel and physicians.

• Greet patients and/or their families, clearly identify their service requirements, and schedule appointments with the appropriate specialists/consultants.

• Provide information to assist patients or refer them to appropriate contacts within the organization or externally as per physician directions.

• Expedite the flow of visitors/patients and ensure excellent customer service, maintaining a friendly environment.

• Provide guidance on medical insurance coverage to patients.

• Maintain accurate records of discussions or correspondence with patients.

• Prepare reports analyzing the quality of customer service.

• Perform other related duties as assigned by higher authorities.

• Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management.

• Work in accordance with documented OSH procedures and instructions.

• Be familiar with emergency and evacuation procedures.

• Report OSH hazards, incidents, near misses, and assist with preparation of risk assessments and incident reports.

• Comply with waste management procedures and policies.

• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.

• Use appropriate personal protective equipment (PPE) and safety systems.

• Follow international guidelines, DHA regulations, and Joint…