Admin Coordinator Medical Services

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As an Admin Coordinator
, you will provide comprehensive administrative support to the Manager relating to the function of medical services for the smooth and efficient day-to-day running of the department.

• Liaise and coordinate with the HR Shared Services team regarding onboarding and Medical Benefits eligibility for employees and their dependents, where applicable.
• Respond to and communicate effectively with queries from internal and external stakeholders regarding the current medical benefits policy. Record and disseminate information to provide a high level of service in line with published terms, conditions and procedures.
• Administer online databases in line with published terms and data privacy regulations.
• Investigate, coordinate and escalate any complaints from internal or external stakeholders on medical service delivery or medical benefit issues.
• Produce and issue standard letters relating to member insurance and service provider correspondence.
• Provide consistent and accurate customer service to eligible members via email or telephone, managing queries within agreed turnaround times using published resources to maintain quality.
• Obtain prior approval for medical treatment. Review medical reports, referrals and treatment plans to confirm coverage per policy terms.
• Provide accurate approval authorisations and guidance to contracted medical providers.
• Communicate with members and providers regarding pre-approval status and terms.
• Manage emergency telephone approvals and confirm cover based on individual medical history, medical reports and treatment plans.

• Hold a Bachelor’s Degree or Honours (12+3 or equivalent), preferably in Nursing, Pharmacy or an equivalent medical-related field.
• Experience in medical or medical safety administration.
• 4+ years of relevant work experience in a medical insurance field.
• Clinical medical experience.
• Computer literate with proficiency in MS Office (Excel, Word, PowerPoint).
• Proficiency in written and spoken English.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.