Patient Relations Executive Arabic Speaking Jumeirah Village Circle

Role Overview

The Patient Relations Executive will act as the primary point of contact for patients, ensuring a seamless and positive experience throughout their healthcare journey. This role involves managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service.

• Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Handle patient feedback and complaints professionally, escalating issues when necessary.
• Coordinate with clinical and support teams to ensure smooth patient flow and service delivery.
• Maintain patient records and ensure compliance with data protection and confidentiality standards.
• Promote Health Hub services and assist patients with insurance and billing queries.
• Support initiatives to enhance patient satisfaction and loyalty.

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in MS Office and healthcare management systems.
• Knowledge of UAE healthcare regulations and insurance processes is an advantage.

• Competitive salary and benefits package aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
• Employee discounts across Al-Futtaim brands and access to staff offers via Blue Rewards.
• Wellbeing initiatives and preventive care in partnership with Health Hub.

We Hear Your Ambition. For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has introduced a holistic healthcare approach through Health Hub Clinics by Al-Futtaim, a multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering advanced diagnostics, proven medical expertise and specialised services.

Health Hub Clinics are a part of the Al-Futtaim Group with Gold Seal accreditation from Accreditation Canada for quality and safety. We adopt evidence-based learning to listen to patients and apply global best practices to ensure quality of care for every family member, with a patient-centric approach encapsulated in the core belief: “We Hear You.”