Patient Administrator - Emirati

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and/or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Mediclinic Dubai Mall | Dubai | United Arab Emirates

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

• Effectively manage patient appointment scheduling and registration process.
• Efficiently manage the medical insurance process and related tasks.
• Effectively manage billing and cash‑up process.
• Consistently meet customer service expectations by improving the quality of patient service.

Essential:
Completed secondary school education (Grade 12). Desired:
Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance/accounting.

Essential: 2‑3 years’ experience in a customer services role, preferably in the healthcare industry. Desired:
Experience in a contact centre or healthcare environment.

• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and processes.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

• Job type:
  Administration.
• Positions: 1.
• Reference number: 66490.
• Recruiter:
  Fatma Alharthi.