Job Description
Reporting to the Patient Experience manager, this role is the first point of contact for patients and visitors to DISC Clinics. The department ensures compliance with set standards and procedures in order to protect the patient and enhance the patient experience whilst achieving KPI’s. The post-holder must ensure that calls and patient communication is answered in a timely manner providing patients with accurate information regarding therapists’ availability, scheduling options and billing process.
The post holder must also be able to make outbound calls to follow up with patients and provide accurate and appropriate verbal and written information including answering queries about services provided and patient coordination.
- Dubai
- At least 2 years’ experience within a clinic/OPD or hospitality industry on Reception, Call Centre, Patient Support services
- Working Knowledge in IT, Booking Software & Call Centre related Systems
- Customer care experience and excellent face to face customer service skills
- Minimum secondary level education
- Excellent written and verbal communication skills combined with an effective and good telephone manner
What is your notice period (in days)? Accepted Formats: pdf, doc Max: 2 MB
DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.
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