Senior Relationship Manager -SME

Role - Senior Relationship Manager – SME (Liability) – 15 Nos

Location - Dubai, UAE

Salary - AED 25,000 plus excellent commissions and benefits.

This position is responsible for generating fresh deposits by acquiring new-to-bank relationships and engaging potential customers. The role involves active participation in achieving the deposit and revenue targets of the Retail Banking team, as well as meeting Key Performance Indicators (KPIs) / (PAM) targets. The incumbent will also manage the existing deposit portfolio, ensuring coordination with all lines of business and operations to facilitate customer needs.

• Achieve deposit targets according to assigned KPIs and PAM targets through new business sales, referrals, and retention of relationships, with a primary focus on the liability side.
• Attain NTB (New-To-Bank) liabilities and deposit targets by identifying target markets and potential customers.
• Formulate and execute strategies with detailed action plans to achieve assigned business goals, increase the Bank’s market share in deposits, understand competition, and consolidate and retain business relationships.
• Identify and capitalize opportunities to increase sales to existing customers, maintain appropriate conversion rates, and proactively cross‑sell a range of banking products and services.
• Build and manage a relationship‑based portfolio, covering all banking requirements of customers, including KYC (Know Your Customer) and AML (Anti‑Money Laundering) compliance.
• Maintain accurate and up‑to‑date records of customer information following Act) and CRS (Common Reporting Standard).
• Promote the use of Alternative Delivery Channels (ADCs) and adapt to technology initiatives introduced by the Bank.

• Minimum Bachelors in Business Administration, Marketing and Finance & Banking and preferably Masters in Business Administration, Marketing, Finance & Banking.
• Minimum 8 to 10 years of front end banking experience (Retail Banking), preferably in GCC.
• Proven experience in retail banking with a focus on liability products.
• Strong understanding of the UAE banking sector, including regulatory requirements.
• Proficiency in sales, cross‑selling, and up‑selling banking products.
• Deep understanding of compliance, KYC, AML, and financial crime risk management.
• Adaptability to new banking technologies and digital initiatives.