Bank Operations Associate; Mortgages

Overview

We are looking for a proactive Bank Operations Associate to join our Mortgage team s role manages the end-to-end operational execution of mortgage cases, from pre-approval through to final disbursal and title deed issuance.

• Manage mortgage cases through the complete lifecycle—from pre-approval stage to disbursal and title deed issuance
• Coordinate with internal teams, customers, and external parties to collect and verify all property-related documentation
• Arrange property valuation reports and coordinate inspection appointments with relevant parties
• Manage and follow up on pre-approval conditions with customers, ensuring timely submission of required documents
• Prepare and issue Final Offer Letters (FOL) to customers with complete accuracy
• Identify and resolve bank discrepancies and address any conditions stipulated in the Final Offer Letter
• Schedule and coordinate FOL signing appointments with customers and relevant stakeholders
• Ensure timely mortgage disbursal by coordinating with banks and monitoring all procedural requirements
• Arrange transfer bookings and follow up on the receipt and delivery of title deeds to customers
• Maintain comprehensive records and documentation throughout the mortgage process
• Provide regular status updates to customers and internal teams on case progress

• Prior experience in banking operations or mortgage processing is essential
• Strong organizational and project management skills
• Excellent coordination abilities to manage multiple stakeholders simultaneously
• Detail-oriented with strong follow-up and deadline management capabilities
• Effective communication skills for customer and bank liaison
• Problem-solving skills to address and resolve operational issues and discrepancies
• Proficiency in documentation management and administrative processes