Manager - Receivables Management Holding Real Estate

Overview

Location:

United Arab Emirates

Job Title:

Manager - Receivables Management

Reporting to:
Director - Receivables & Liabilities Management

Entity: DHRE

Date of Preparation: 09 Nov 2025

Division:
Commercial

Department:
Receivables Management

Reason for Revision:
New

Location:

Dubai, UAE

To lead and manage the receivables portfolio, ensuring timely collections, reducing overdue accounts, and optimizing cash flow. The role involves driving process improvements, maintaining compliance, resolving disputes, and leading a high-performing team to achieve financial targets while upholding strong client relationships and protecting the company’s reputation.

• Span of Control:
  As per Org Chart
• Total number of Staff:
  As per Org Chart
• Financial Dimensions:
  As per business plan

• Manage the receivable portfolio to meet or exceed financial targets by minimizing overdue accounts and optimizing collections.
• Ensure strict adherence to defined processes and SLAs governing collections management and related activities.
• Monitor and analyse KPIs, identify operational gaps, and provide guidance to teams to achieve business goals.
• Lead periodic reviews of collections processes and champion the implementation of workflow improvements to enhance efficiency.
• Serve as the primary liaison for finance stakeholders, proactively resolving issues and escalating challenges when necessary.
• Oversee the timely execution of collections efforts and customer payment plans, ensuring alignment with organizational objectives.
• Provide guidance to internal teams on dunning procedures, bad debt provisioning, and management of aging accounts.
• Identify opportunities for process optimization and cost reduction, recommending actionable improvements to management.
• Collaborate with relevant stakeholders to resolve collections-related disputes and escalations effectively.
• Ensure compliance with internal controls, anti-fraud policies, and regulatory requirements.
• Engage directly with clients—especially Elite, VIP, and HNI segments—to resolve payment issues using effective communication and negotiation skills, maintaining strong client relationships.
• Maintain high service standards, ensuring prompt query and dispute resolution for premium clients.
• Conduct comprehensive analysis of terminations to detect trends, patterns, and risks; provide insights to inform decision-making and risk mitigation strategies.
• Ensure all collections activities uphold the organization’s code of conduct and safeguard the developer’s reputation.
• Prepare detailed reports on receivable trends, overdue balances, and portfolio performance to support strategic management decisions.
• Evaluate and improve termination and settlement processes to maximize efficiency and cost-effectiveness.
• Lead, motivate, and inspire a team of receivable professionals, significantly impacting the overall receivable management process.
• Regularly review and update the collections strategy, providing training to collectors to adapt to evolving legal and economic conditions.
• Continuously identify and recommend enhancements to receivable processes to drive operational efficiency and improved outcomes.
• Stay updated on legal and regulatory changes affecting collections and termination processes; communicate relevant updates to the team and stakeholders to maintain compliance.

• Days Sales Outstanding (DSO):
  Average number of days it takes to collect payments after an invoice is issued.
• Collection Effectiveness Index (CEI):
  Measures the effectiveness of the collections process by comparing actual collections to the amount available to collect.
• Aging Report Breakdown:
  Percentage of receivables outstanding by aging buckets (e.g., 0–30 days, 31–60 days, 61–90 days, 90+ days).
• Overdue Amount / Percentage:
  Total value or percentage of receivables past due beyond the agreed payment terms.
• Bad Debt Ratio:
  Proportion of receivables written off as uncollectible compared to total receivables.

• Internal: DH and its vertical employees and departments
• External:
  Consultants / Industry Peers/Bodies / Land Department/ RERA/ Regulatory bodies/ Clients