Telecalling Agents – KYC

Position:
Telecalling Agent Project: KYC Remediation

Location:

Umm Ramool/ DSO Job Summary

We are seeking dedicated and customer-focused Telecalling Agents to support a leading bank’s KYC (Know Your Customer) remediation project. The role involves reaching out to customers to verify, update, and collect required KYC documents, ensuring compliance with banking regulations.

• Make outbound calls to existing customers to inform them about KYC document requirements.
• Guide customers on document submission processes via digital and physical channels.
• Verify customer details and update records in the banking system accurately.
• Address customer queries regarding KYC requirements and elevate complex cases when necessary.
• Follow compliance guidelines and maintain data confidentiality.
• Achieve daily/weekly call targets and maintain high-quality service standards.
• Collaborate with internal teams to resolve customer issues efficiently.

• Minimum 1-2 years of experience in telecalling, customer service, or banking operations.
• Strong communication skills in English / Arabic.
• Basic knowledge of banking regulations and KYC norms is a plus.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in using banking applications and MS Office applications.
• Strong attention to detail and problem-solving skills.

• Prior experience in a banking or financial services environment.
• Familiarity with KYC processes.

• Competitive salary and performance incentives.
• Training and career development opportunities.
• Exposure to banking operations and regulatory compliance.