Manager - Fraud Risk

The Fraud Risk Manager is responsible for establishing, owning, and continuously enhancing the Bank’s Fraud Risk Management Framework across digital channels, cards, payments, and online trading activities. The role ensures robust fraud prevention, detection, response, and recovery capabilities, aligned with Central Bank of the UAE (CBUAE) regulatory expectations, including Operational Risk, Consumer Protection, Retail Payment Services & Card Schemes, Payment Token Services, and AML/CFT requirements.

The role has a strong focus on operational resilience, technology-enabled fraud, strong customer authentication, customer protection, and timely regulatory engagement and reporting.

• Own and maintain the Bank-wide Anti-Fraud Framework.
• Design and oversee fraud prevention and detection controls across cards, payments, and digital channels.
• Ensure strong customer authentication and customer protection measures.
• Manage card-present and card-not-present fraud risks, disputes, and chargebacks.
• Lead fraud incident response, investigation, remediation, and regulatory reporting.
• Integrate fraud scenarios into operational resilience and business continuity testing.
• Oversee fraud-related third-party and vendor management, including Network International.
• Define and monitor fraud KRIs, KPIs, and management reporting.
• Deliver staff training and customer fraud awareness initiatives.
• Design, maintain, and enhance the Bank-wide Anti-Fraud Framework covering prevention, detection, investigation, response, and recovery, in line with CBUAE regulatory standards and supervisory expectations.
• Define fraud risk appetite elements (where applicable), fraud risk assessments by product/channel, and minimum control standards.
• Own and maintain Board-approved fraud-related policies, standards, procedures, escalation paths, and reporting requirements.
• Maintain a comprehensive Fraud Incidents Register and ensure periodic reporting to senior management and governance committees.

• Own the design, implementation, and ongoing tuning of fraud monitoring strategies, including rules, scorecards, velocity checks, behavioral indicators, and machine learning models.
• Establish governance over thresholds, model changes, and rule tuning, including documentation and approval processes.
• Ensure payment and digital transaction monitoring mechanisms effectively prevent, detect, block, and elevate suspicious or high-risk activities.
• Coordinate closely with IT and Cyber Security to ensure effective system controls, logging, and monitoring.
• Coordinate closely with IT and Cyber Security team for implementation of strong customer authentication and step‑up controls for sensitive customer actions, in line with CBUAE guidance and notices.
• Ensure timely customer alerts, transparent communication, complaint handling in coordination with compliance team, and reimbursement governance in line with Consumer Protection Standards.

• Own fraud risk management for card-present and card-not-present transactions, authorization fraud, merchant disputes, chargebacks and emerging fraud typologies.
• Lead fraud performance management, including monitoring fraud rates, approval/decline quality, false positives, and customer impact metrics in coordination with Network Internal performing fraud monitoring as BAU process.
• Ensure detailed reports pertaining to merchant visibility, audit trails, access logging, and abnormal activity detection from Network International for fraud related investigation.
• Integrate fraud and cyber-enabled fraud scenarios into the Bank’s operational resilience, business continuity, and crisis management frameworks.
• Ensure severe-but-plausible scenario testing for digital channels, payment systems, cards, instant payments, and critical third-party dependencies.
• Support incident command structures during major fraud or cyber-fraud events.
• Lead fraud incident triage and response, ensuring clear SLAs for containment actions such as blocks, holds, step‑up authentication, card replacement, and beneficiary controls.
• Oversee investigations and coordinate with…