Associate , Client Central Services Team, Private Bank

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• Act as a Client Service Manager (CSM) within the CSM Central Team, supporting a task‑based service catalogue.
• Assist Relationship Managers (RM) with assigned tasks to ensure smooth delivery of client requests.
• Check, prepare, collate and submit required documentation; follow up internally and externally with clients in line with the bank’s policy and requirements.
• Maintain up‑to‑date SME knowledge of Central Team processes, systems and policy requirements to provide concise, relevant information flow.
• Execute client transactional and administrative needs accurately and in a timely manner (e.g., exchange‑rate requests, referral letters).
• Collaborate closely with Market CSMs and RMs to ensure proper handover and processing of required tasks, delivering a satisfactory and efficient client experience.
• Serve as the SME contact point for Market CSMs, RMs, RM team leaders and Market Heads for the central team task catalogue.
• Resolve day‑to‑day queries from clients, RM and RM team leaders on tasks assigned under the central team or transactional, operational and systems activities.
• Support RMs administratively to complete internal documentation and related processes (e.g., client profiling/KYC diligence) and input mandatory information into processing systems.
• Ensure all tasks (self and backup) are updated, responded to, and completed within agreed SLA.
• Report and escalation of customer complaints to management in accordance with established procedures; failure to do so may result in disciplinary action.
• Collaborate with the Central Team and Market CSMs to share case handlings and provide constructive feedback for process improvement.
• Ensure client documents and reporting comply with internal process standards.
• Adhere to policy and procedures, including credit policy and operational procedures.

• Leadership qualities – demonstrated ability to lead by example, role‑model desired behaviours, and a willingness to “get hands dirty” to accomplish objectives.
• Problem‑solving skills – analyse complex situations and design effective solutions.
• Direct experience in Front Office client services, Private Bank operations, wealth‑management products and related processes.
• RNF license required (both CACS Paper 1 and Paper 2 certifications).

• Stakeholder management
• Risk management
• Products & Processes knowledge
• Private Banking experience

Standard Chartered is an international bank dedicated to driving commerce and prosperity through a diverse, purpose‑led approach. We celebrate unique talents and foster an inclusive culture that values difference and inclusion.

• Competitive salary and benefits, aligned with the Fair Pay Charter.
• Core banking funding for retirement savings, medical and life insurance, with flexible voluntary benefits.
• Time‑off: annual leave, parental/maternity (20 weeks), sabbatical (up to 12 months), volunteering leave (3 days); plus a minimum of 30 days combined annual and public holidays.
• Flexible working options based around home and office locations.
• Wellbeing support through Unmind, global Employee Assistance Programme, mental‑health first aiders and a suite of self‑help resources.
• Continuous learning culture with opportunities to reskill, upskill and access digital learning platforms.
• A supportive, inclusive environment that respects individuals and encourages professional growth.

• Entry level

• Full‑time

• Other

• Banking