Commercial Operations Officer Operations

MISSION

The Operations Officer plays a pivotal role within our trading and sales teams, overseeing the end-to-end operational lifecycle of precious metals transactions for both institutional and non-institutional clients. This is a client-facing, sales-support role that acts as a key operational partner to the Sales team, ensuring the seamless execution of physical and derivative transactions.

Working closely with Sales, Logistics, Treasury, Legal, and clients, the Operations Officer helps deliver a high-quality service experience while maintaining strong operational controls, accuracy, and compliance across all processes.

Daily commercial operations include deliveries, pricing, invoicing, payments, and reconciliations.

Responsibilities will include:

Client-Facing & Sales Support

Serve as a primary operational counterpart to the Sales team, supporting them in client interactions and day-to-day commercial activity.

Participate in client communication, responding to operational inquiries, explanations, documentation requests, and issue resolution.

Provide clients with operational guidance, timelines, and transaction follow-up to ensure a smooth and professional service experience.

Support the customer onboarding process, gathering documentation and coordinating contract drafts with the Legal department.

Trade & Operational Execution

Book trades in internal systems with full accuracy, completeness, and timeliness.

Coordinate with the Logistics team to secure optimal execution of physical deliveries, and with Treasury for payment processing and follow-up.

Ensure correct and timely invoicing, and prepare all documents related to physical deliveries and derivatives transactions.

Risk Control & Reconciliation

Monitor and reconcile client trade accounts, market positions, collateral, inventories, and balances to mitigate operational, credit, and market risks.

Reconcile accounting system entries and external audit statements.

Manage collateral associated with hedging structures and derivatives exposure.

Documentation & Issue Resolution

Handle both incoming and outgoing Letters of Credit (Standby and Documentary).

Proactively identify, resolve, and escalate operational issues to ensure seamless client service and internal continuity.

• Bachelor's degree in Economics, Finance or other relevant field.
• 1-2 years of work experience, preferably in a commodities trading house or financial institution.
• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.

• Excellent communication skills and high drive;
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
• Resistance to stress and time-pressure;
• Excellent interpersonal skills and customer orientation;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Full professional proficiency in Office 365 is expected.
• Full professional proficiency in spoken and written English and Arabic is required; knowledge of other languages is an asset.
• Holder of a valid work authorization in Dubai.