Assistant Relationship Manager - Business Banking

Assistant Relationship Manager – Business Banking

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• To manage and enhance the existing commercial portfolio which contributes actively to the business targets and revenue goals of the team.
• Develop and maintain strong working relations with all existing clients at key level to optimize the utilization of approved facilities.
• Migrate Mass client and introduce them to IBB products.
• Direct contact with customers for processing of transactions, collection of documents, etc.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.
• Handle quality and control issues pertaining to the portfolio.
• Solid knowledge of products and services and competent in discussing the full range of IBB banking products and services available to clients including basic banking products, trade services, lending products and financial advisory.
• To be an effective “trusted advisor” in the delivery of services to clients, ensuring the optimum financial solution is delivered at all times.
• Keep up-to-date with market trends, customer preference and new products, as well as regularly monitor activity by key competitors.
• Ensure compliance with regulatory requirements.
• Identify and analyze the areas of potential risk under the portfolio and report them.
• Follow up with client to make sure all source documents such as Trade license, Passport copy and Visa residence are valid and updated in the system accordingly.
• Proactively offer customers under the assigned portfolio to capture higher share of wallet by cross‑selling products and services.
• Cross‑sell/refer business to other areas of the bank (e.g., liability, asset, treasury, cash management, investment, other services).
• Adhere to applicable policies and procedures to safeguard the bank’s interests.

• Bachelor’s Graduate
• 3+ years of experience in a similar role

• Competitive salary package
• Strong emphasis on work‑life balance and wellbeing across the bank
• World‑class Learning & Development platform and career development
• Generous annual leave entitlement and private healthcare

Preferential banking facilities for employees.

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles. As one of the leading Islamic banks in the UAE, we offer exciting career opportunities for highly motivated professionals and graduates. We believe that our employees are our biggest asset and continuously invest in talent management, training and development programmes to help them excel professionally.

Emiratization is a key strategic objective, and we provide training to talented young Emaratis under dedicated programmes to shape their ambition, passion and commitment, guiding them to become future leaders of the organization and the overall financial sector. We are driven by our values of innovation, customer service, ambition and ownership and are always looking for talent to add to our diverse work environment comprising over 60 nationalities.