Reception Supervisor

Location: Samadhi Wellness Studio, Dubai

Department: Front of House / Operations

Reports to: Studio Manager

Samadhi is a luxury boutique wellness studio in the heart of Dubai, offering yoga, spa treatments, salon services, wellness experiences, a curated retail store, and a strong community vibe. We are committed to delivering exceptional service and meaningful experiences to every guest.

We are looking for a highly organized, proactive, and sales‑driven Reception Supervisor to lead our front desk operations. This role is crucial in driving revenue across the salon, spa, retail store, and yoga classes
, while ensuring seamless coordination of the reception team, schedules, and daily operations.

The ideal candidate combines excellent sales skills
, strong people management
, and exceptional organizational and coordination abilities
, with a passion for wellness and hospitality.

• Actively promote and sell salon services, spa treatments, yoga classes, memberships, workshops, and retail products
• Upsell and cross-sell services to maximize guest spend and overall studio revenue
• Train and motivate the reception team to confidently sell and meet sales targets
• Track daily, weekly, and monthly sales performance and contribute ideas to improve results
• Support promotions, campaigns, and special events to drive bookings and walk‑ins

• Ensure a warm, welcoming, and professional guest experience at all times
• Handle guest inquiries, bookings, complaints, and special requests with care and efficiency
• Maintain high service standards aligned with Samadhi’s luxury and wellness positioning
• Oversee cash handling, POS systems, and end‑of‑day reconciliation

• Supervise, train, and support the reception team to ensure smooth daily operations
• Create and manage reception schedules, ensuring proper coverage at all times
• Coordinate closely with yoga teachers, therapists, salon staff, and management
• Act as the main point of contact between reception and other departments
• Ensure clear communication and smooth flow of information across the team

• Manage booking systems for yoga, salon, spa, and events
• Monitor attendance, no‑shows, and last‑minute changes to optimize schedules
• Ensure reception area, retail displays, and front desk are always organized and presentable
• Support inventory coordination for retail products and promotional materials
• Assist management with reports, insights, and operational improvements

Requirements & Skills

• Proven experience in reception supervision, hospitality, wellness, salon, or luxury service environments
• Strong sales background with the ability to upsell and close confidently
• Excellent coordination and organizational skills
• Experience managing schedules and supervising teams
• Outstanding communication and interpersonal skills
  
  Customer‑focused mindset with attention to detail
• Comfortable working with booking systems, POS, and basic reporting
• Fluent in English (additional languages are a plus)
• Passion for wellness, yoga, beauty, and holistic living is highly desirable