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Customer Service Coordinator - UAE National
Job Description & How to Apply Below
Customer Service Coordinator - UAE National At a glance
- Years of Experience Minimum 1 year
- Contract Type Unlimited contract
- Job Schedule Part time
- Locations Dubai Head Office
- Legal Employer HERMES MIDDLE EAST
- Posting Date 06/30/2025, 07:08 AM
MAIN RESPONSIBILITIES
RESPONSIBILITIES
- Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
- Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
- Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
- Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
- Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
REQUIREMENTS
- Possess good communication and greeting skills.
- Being punctual, flexible, hardworking, responsible and adaptable.
- Have a professional approach and a positive attitude.
- Being a team player.
- Able to solve problems and decision making.
- Familiarity with the products.
In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
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