Field Service Rep IV

Field Service Rep IV page is loaded## Field Service Rep IV locations:
Dubai, United Arab Emirates time type:
Full time posted on:
Posted Todayjob requisition :
R
** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
* Role Definition  Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.  Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbo machinery and package systems.
* Responsibilities  
• Effective use of test equipment to diagnose and identify malfunctions. Refer to schematics and manufacturers' specifications to resolve problems. Mentor field service representatives. Provide technical coaching to peers.  
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.  
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.  
• Perform routine installations and adjust equipment as appropriate within normal procedures.

Degree Requirement  Degree in Engineering or equivalent experience desired

Skill Descriptors  Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.  Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.  
• Resolves common customer problems.  
• Responds to unexpected customer requests with a sense of urgency and positive action.  
• Provides direct service to internal or external customers.  
• Documents customer complaints in a timely manner.

Initiative:
Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.  Level Extensive

Experience:

• Cites personal examples of persistence in the face of difficulties.  
• Takes calculated risks because of orientation to action.  
• Promotes learning by sharing diverse scenarios in which a sense of urgency was critically important.  
• Maintains sense of commitment to success, personal achievement and satisfaction.  
• Proceeds without seeking unnecessary permission.  
• Coaches others on leveraging their strengths in one environment and applying them to another.

Problem Solving:
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.  Level Extensive

Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.  
• Organizes potential problem solvers and leads problem resolution efforts.  
• Uses varying problem-solving approaches and techniques as appropriate.  
• Contributes to standard practices for problem-solving approaches, tools, and processes.  
• Analyzes and synthesizes information and devises alternative resolution strategies.  
• Develops successful resolutions to critical or wide-impact problems.

Mechanical Maintenance - Power Supply:
Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.  Level Extensive

Experience:

• Develops a system to measure the effectiveness of mechanical maintenance.  
• Monitors the operation of mechanical maintenance procedures.  
• Reviews power supply equipment malfunction logs to identify potential problems.  
• Provides technical solutions for complex mechanical problems related to power…