Technical Expert, EV Vehicles

Overview

Job Title: Technical Expert, EV Vehicles (Omoda, JAECOO, iCAUR)

Location: Dubai, UAE

Department: After Sales / Technical / Service Operations

Reports to: [Service Director / Aftersales Manager]

Employment Type: Full-time

Company Overview

Autorun OJC is the exclusive dealership in Dubai for Omoda, JAECOO, and iCAUR
. We are expanding our EV technical capability and looking for an experienced Technical Expert to lead advanced diagnostics, technical escalations, and workshop capability building across our EV portfolio.

Role Summary

The Technical Expert is responsible for complex EV diagnosis and repair support, high-voltage safety compliance, OEM technical coordination, and technician coaching. This role will drive improved fix-right-first performance, reduce repeat repairs, and support an excellent customer experience.

Technical Diagnosis and Repair Support

• Lead advanced troubleshooting for EV systems: battery pack, BMS, inverter, motor, DC-DC, onboard charger, thermal management, AC/DC charging, HV interlock.
• Interpret DTCs, live data, and test results using OEM diagnostic tools to identify root cause and correct repair pathway.
• Provide technical support for difficult cases, repeat repairs, and intermittent faults across workshop operations.

High Voltage Safety and Workshop Standards

• Enforce high-voltage safety procedures: isolation, lockout/tagout, PPE compliance, and safe work practices.
• Verify workshop readiness for EV service, including tooling, calibration, and HV work area compliance.

OEM Coordination, Warranty and Technical Reporting

• Liaise with OEM technical support for escalations, service bulletins, software updates, and campaign actions.
• Prepare high-quality technical documentation for warranty submissions: logs, photos, measurements, and structured root-cause analysis.
• Track repeated issues and propose corrective actions to improve quality and reduce warranty cost.

Training and Capability Development

• Coach technicians on diagnostic process, correct repair standards, and EV best practices.
• Deliver structured training sessions on new models, new systems, and diagnostic tools.

Performance Improvement

• Drive improvement in workshop KPIs including fix-right-first rate, comeback rate, diagnosis time, and warranty cost control.
• Support implementation of standard repair procedures and continuous improvement initiatives.

Required Qualifications and Experience

• Diploma or bachelor’s in automotive engineering, Electrical/Electronics, Mechatronics, or similar.
• 5+ years in automotive technical diagnosis and repair, with at least 2 years in EV or hybrid systems (flexible based on capability).
• Strong hands-on capability in:
• Battery systems and BMS diagnostics
• HV electrical architecture and insulation testing
• Charging systems (AC and DC) and charging fault diagnosis
• CAN communication and network fault isolation
• Thermal management systems
• Experience with OEM diagnostic tools, guided diagnostics, flashing/coding, and log extraction.
• Experience with Chinese brands is highly preferred, especially Omoda, JAECOO, iCAUR or similar.
• EV or High Voltage certification (Level 2/3 or equivalent)
• OEM technical certification(s)
• Relevant safety certifications for electrical work and workshop operations

Skills and Competencies

• Structured problem-solving and root-cause analysis mindset
• Strong communication and reporting, able to explain technical issues clearly
• High ownership, able to manage escalations and critical cases
• Coaching mindset with strong workshop leadership presence
• Comfortable working across multiple teams including warranty, parts, and service advisors

• Real supervisory authority over a live showroom team (not a title-only role)
• Competitive UAE package: fixed salary + team-based incentives aligned to targets and margin
• Clear career growth toward Sales Manager / Branch Sales Manager based on results
• Structured dealership environment with CRM discipline, approval matrix, and OEM-aligned processes
• UAE benefits: visa, medical insurance, annual leave and public holidays as per UAE Labour Law