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Customer Support Manager – Aerospace; Field Representative
Job Description & How to Apply Below
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** Location** | Dubai, Dubai, United Arab Emirates ||
** Qualifications** | Bachelor’s Degree ||
** Experience** | 5 Year+ |## Job Overview We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East. Based full-time in Dubai, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.##
Company Overview
SEGULA Technologies is a global engineering group with 15,000 employees and 140 locations worldwide. With services focused on energy efficiency, climate protection, and decarbonization, SEGULA supports OEMs and suppliers with personal engineering services in industries such as automotive, software, energy, and life sciences.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Contract
* Qualifications:
Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering
* Experience:
Mid-Senior level##
Key Responsibilities
* Manage Customer Support operations on the airline’s site for nacelle and related equipment on the A380 fleet.
* Act as the primary point of contact for the customer’s technical, maintenance and operational teams.
* Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
* Provide day-to-day technical advice to the airline’s teams to avoid or reduce operational disruptions.
* Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.## Requirements
* Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
* Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
* Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
* Good knowledge of wide-body aircraft operations; experience with A380.
* Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.## Benefits
* Opportunities to work on innovative projects.
* Be part of a global engineering group.
* Gain experience with a leading airline in the Middle East.
* Contribute to continuous improvement of processes and customer experience.
* Play a key role in supporting a strategic wide-body programme.
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