Admissions Officer, International

Admissions Officer, International

The Admissions Officer serves as a representative of Medforth Global Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the admissions journey with an emphasis on providing an exceptional applicant experience. This role serves as a trusted advisor, supporting students from application submit through matriculation, and ensuring every applicant feels valued, informed, and supported.

This role is a key part of a Pod, a small, cross‑functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel while delivering exceptional service to prospective and accepted students. This includes providing personalized advisement, proactive outreach, and being readily available via Zoom or phone calls to address applicants’ needs.

This position also uses Salesforce to record and track all applicant communications, ensuring timely responses, data integrity, and seamless collaboration across pods. Depending on region (US, Canada, or International), additional or specialized responsibilities may be assigned to meet the needs of the applicant population.

• Serve as the primary point of contact for prospective and accepted students, delivering exceptional service throughout the admissions process.
• Provide clear, accurate, and timely information about SGU programs, admission requirements, curriculum, calendars, outcomes, and financial considerations.
• Build strong, trust‑based relationships with applicants, offering personalized guidance and concierge‑style support.
• Be available for Zoom meetings and phone calls with applicants and accepted students, ensuring high‑quality engagement and relationship building.
• Counsel students on program options, admissions steps, and postgraduate opportunities, tailoring advice to each student’s aspirations.

• Guide applicants through the application and document submission process, ensuring accuracy and timeliness.
• Working with the Admissions Coordinators, follow up on incomplete files, track missing items, and ensure readiness for decision‑making.
• Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollment.

• Serve as an integral member of the Pod team, comprised of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, to deliver coordinated, holistic support throughout the admissions process.
• Partner closely with Recruitment Managers, field representatives, and other colleagues to provide seamless applicant experiences.
• Collaborate with departments including Financial Aid, Registrar, Bursar, and Student Services to support student success.

• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the conversion of assigned applicants from application submit to enrolled student, monitoring progress closely and escalating any concerns or barriers to admissions leadership.

• Maintain accurate and up‑to‑date applicant records in Salesforce to track applicant progress, ensuring records are accurate, timely, and comprehensive.
• Respond to inquiries within 24–48 hours, escalating complex cases to senior management as needed.
• Open, review, and prioritize incoming inquiries (calls, mail, email, text, Whats App, Live Chat etc.), ensuring prompt and appropriate follow‑up.
• Support members of the Pod team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientation.
• Offer applicants a range of resources (events, webinars, student/graduate connections, and orientations) to ensure they feel informed and supported at every stage of the admissions process.

• Maintain knowledge of regional…