Library Technician

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• Provides a warm welcome to all patrons and visitors and creates a positive first impression of the Library.
• Performs all public service tasks in a friendly and efficient manner; contributes to a welcoming atmosphere for library patrons.
• Takes ownership of general Library enquiries and issues and uses judgment and initiative in determining the most effective resolutions.
• Explains the facilities provided by the range of self‑service equipment and resources and provides training to patrons in their use.
• Assists patrons in the use of Library catalogs and subject guides, audio‑visual equipment and electronic collections; provides appropriate routine emergency and preventive maintenance, and reports malfunctions of equipment.
• Collects fines and conducts other appropriate financial transactions at the circulation desk.

• Runs, maintains, and documents routine queries against library systems, learning management systems, and reporting tools (e.g. Ex Libris Alma, Primo, Keylinks, Moodle, Lib Apps).
• Supports the development and maintenance of operational, management, and audit reports.
• Uses advanced Excel functions (e.g. VLOOKUP, XLOOKUP, IF, COUNTIF, pivot tables, dashboards, data cleaning) to support tracking, analysis, and quality assurance.
• Ensures data accuracy, consistency, and appropriate documentation of technical processes.
• Contributes to the design and improvement of workflows and reporting processes in collaboration with colleagues.

• Effectively organises and executes the daily circulation‑related activities of the Library.
• Assists with maintenance and circulation of the collections and shelving, storage and security of items in all sections of the library.
• Oversees the maintenance of the Library collection and computer equipment and other tools.
• Compiles and organises reading lists and coordinates with faculty members in Dubai and Hendon campuses.
• Prepares textbook orders and collaborates with the Procurement Team.
• Carrying out checks on Library facilities and equipment, including self‑service kiosk, alarm gate, print and copy equipment, and either resolve issues or report / elevate in line with agreed procedures.

• Assumes delegated responsibility for ensuring that the appropriate policies and standards are adhered to and where appropriate, reviewed and revised.
• Participates in the development and implementation of goals, objectives, policies, and priorities for library services.
• Develops and maintains appropriate procedure manuals.
• Represents the Library to other University units and at professional meetings as required.
• Promotes and maintains safety in the workplace.
• Participates in and contributes to the work of various project groups and quality improvement teams as required.
• Participates in relevant staff development activities and develop new skills and competencies to meet the changing needs of the service; assist in the training and mentoring of new staff and / or interns.
• Undertakes any other duties commensurate with the grade of the post as requested by University management.

• Relevant post‑secondary degree qualification.
• Related and appropriate practical experience in a Library environment.

• The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealings with external bodies and personnel.
• The postholder will need to be able to convey confidence and positive‑ness to members of the public, staff and students.
• The postholder should be able to work autonomously while remaining communicative and accountable, with confidence in explaining technical concepts to non‑technical colleagues and openness to feedback and iterative improvement.

• A recognised post‑secondary degree qualification.
• Previous experience working in a Library environment.
• Strong customer service skills and willingness to work extensively at service points.
• Proven interpersonal…