Customer Service Representative

Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers, providing detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
• Ensure exceptional customer service by handling and resolving customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and respond promptly to inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Recognize and resolve customer complaints efficiently.
• Know the products inside and out so that you can answer questions.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.

• Experience (Years & Field):
  Minimum 1‑year experience in Call Centre, Customer Care, or Front Desk.
• Educational
  
  Qualification:
  
  Graduate (preferred).
• Professional
  
  Certifications:
  
  Certification in customer service.

• Excellent verbal and written communication skills.
• Strong team player.
• Listening skills.
• Multi‑tasking.
• Problem solver.
• Computer proficiency.