Reservation Agent

We are seeking a Reservation Agent to join our team in Dubai United Arab Emirates. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls emails and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property facilities and accommodate special requests
• Ensure accurate processing of reservations including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions rates and availability to provide precise information
• Demonstrate thorough understanding of the propertys policies procedures and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts including evenings weekends and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

No

Full-time