Travel Concierge & Ticketing Specialist

Functional Roles and Responsibilities

• To provide customers with desired information on travel options, assist them in choosing the right route/airline suiting their budgets and process their tickets in order to sustain continued customer patronage and reach sales targets.
• Provide customers with desired information on various travel options available, assist them to choose the most suitable route/airline according to their budget/needs, and process their tickets in time to enable them to make well informed decisions on their travel & embark on the journey.
• Make proposals to clients to limit the cost of travel or offer services to reduce the add-on costs like airport pick-ups, hotel accommodation etc.
• Comply with all administrative policies and procedures relating to ticketing and collection of cash/cheques from customers, in order to avoid discrepancies and disputes at a later date and to maintain transparency in all transactions dealing with money.
• Maintain an up-to-date database on all regular customers pertaining to their bookings, frequent traveler numbers, meal/seat preferences etc., to offer them personalized service and sustain their continued patronage.
• Receive and process customer feedback, after completion of travel, to gauge their views/opinions on the level & quality of service offered by ATTA and scope for improvement, if any.
• Follow-up with defaulting customers to collect overdue payments to enable the company to settle its’ accounts and achieve its’ business objectives.
• Update one's product knowledge, general information on latest developments, rules/regulations pertaining to travel industry to be enabled to offer the precise kind of advice that suits the customers’ needs and ensures their satisfaction.

Al Tayer Group