Customer Support Agent - After Sales

Key Responsibilities:

• Handle inbound and outbound customer interactions (calls, Whats App, email).
• Support customers with post-purchase inquiries such as service appointments, warranties, and vehicle concerns.
• Promote and sell ancillaries to customers based on their vehicle needs.
• Coordinate with internal teams (Operation, Sales, Supply, workshop, logistics, finance) to resolve customer cases.
• Follow up with customers to ensure their issues are fully resolved.
• Identify customer pain points and escrow complex cases when needed.
• Support initiatives to improve Customer Satisfaction (CSAT/NPS).
• Ensure compliance with company processes and service standards.

• 2–3 years of experience in customer service, call center, aftersales, or sales roles.
• Experience in upselling or selling is highly preferred.
• Strong communication and negotiation skills.
• Customer-focused mindset with the ability to build trust and drive sales.
• Ability to manage multiple customer cases and follow up effectively.
• Automotive industry experience is a plus.
• English and Arabic.

Do you want to be part of this story?