Customer Service​/Trainer; On-site | Freelancer

Customer Service / Experience Trainer(On-site | Freelancer)

Dubai, United Arab Emirates | Posted on 02/02/2026

Restore Talent Solutions is expanding its network of professional freelance Customer Experience & Service Excellence Trainers to deliver high-impact corporate training programs across the UAE and GCC.

We are seeking facilitators with strong expertise in customer service delivery, customer experience strategy, complaint handling, and service leadership. Trainers will be engaged on a project basis to deliver workshops for frontline teams, call centres, supervisors, and service leaders.

This opportunity is ideal for experienced corporate trainers who want to partner with RTS on upcoming client programmes focused on service excellence and customer loyalty.

• Customer Relationship Management (CRM) in Service
• Telephone Skills for Customer Retention
• Customer Care & Multi-Channel Service
• Customer Experience (CX) Excellence
• Handling Difficult Customers with Emotional Intelligence
• Digital Customer Service & Social Media Skills
• Service Recovery & Turning Complaints into Opportunities
• Service Leadership for Supervisors
• Cross-Cultural Customer Service

• Deliver engaging customer service and CX training workshops for corporate and institutional clients
• Facilitate interactive sessions using role plays, real-life scenarios, and case studies
• Train frontline teams on communication, professionalism, empathy, and service recovery
• Support supervisors and managers in building service culture and customer-focused KPIs
• Adapt delivery for multicultural audiences across the GCC
• Represent Restore Talent Solutions professionally during client engagements
• Provide feedback and practical action recommendations after delivery

• Proven experience delivering customer service, CX, or hospitality/service leadership training
• Strong facilitation, presentation, and group engagement skills
• Ability to deliver training across diverse customer-facing environments (call centres, service desks, retail, etc.)
• Professional fluency in English (Arabic is a strong advantage)

• Experience training in sectors such as hospitality, aviation, banking, retail, healthcare, or government services
• Familiarity with CX metrics (NPS, CSAT, service recovery frameworks)
• Background in emotional intelligence, conflict resolution, or service leadership coaching
• Ability to facilitate multiple programmes across the RTS service excellence portfolio

• This is a freelance trainer pool opportunity
  , with assignments offered based on:
• Trainer specialization
• Client delivery requirements and location
• Availability and programme demand

If you are an experienced Customer Experience or Service Excellence facilitator and would like to partner with Restore Talent Solutions, we welcome your application.