Sales & Customer Service Executive; Arabic Speaker

The job holder shall be primary responsible to handle incoming and outgoing calls efficiently, handle membership sales and renewal inquiries, provide exceptional customer service, and contribute to the overall success of our call center operations.

• Manage inbound and outbound calls promptly and professionally, addressing and resolving customer inquiries, concerns, and requests with accuracy and empathy.
• Document all interactions with customers in CRM.
• Must be bilingual in both Arabic and English.
• Assist in membership sales inquiries through any channel.
• Book all member appointments for the preferred club in CRM.
• Manage membership renewals and offer upgrade and upsell options to customers.
• Regularly do member service calls to ensure service quality and queries resolution within their scope.
• Collaborate to resolve complex customer issues and elevate unresolved matters.
• Adhere to company policies, procedures, and compliance requirements.

• Previous experience in a call center, tele sales, customer service, or related field is advantageous.
• Excellent verbal and written communication skills, with a professional and courteous phone manner.
• Strong active listening skills and the ability to empathize with customers' needs and concerns.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems and familiarity with CRM software and telephony.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.