Reservations Agent, Penthouse - FIVE Palm Jumeirah

Reservations Agent, The Penthouse - FIVE Palm Jumeirah

Dubai, United Arab Emirates | Posted on 11/13/2025

• Department Name Food and Beverage Service
• Date Opened 11/13/2025
• Job Type Full time
• Work Experience 1-3 years
• City Dubai
• Country United Arab Emirates

Are You Ready for a Daring Challengewith The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotelsand Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready toMake Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Foodand Beverage Team as a Reservations Sales Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

• Previous experience of 1-2 years of experience as a Food and Beverage Reservations Agent in a Luxury Hotel environment in the UAE.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Welcoming and Enthusiastic Energythat sets the tone for a Sensational Guest Experience.
• Strong business acumen and analytical skills, with the ability to drive revenue andmanage costs effectively.
• AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveragingstrong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Findscreative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skillsin Improving Customer Satisfaction and Driving Profitability, showcasing acommitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English.
  
  Additional languages are a plus.
• Ahands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

• Acts as the Initial Touch Point for Guests, promptly and professionallyhandling inbound calls and online chat inquiries with ‘FIVE-Styled’ Flair.
• Effectively showcases FIVE’s sensational Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
• Utilises exceptional Communication Skills to facilitate Table Reservations, Dining and Entertainment Enquiries, and any other Guest Requests.
• Promptly answers telephone calls, greeting callers with an energetic,friendly, and courteous tone, reflecting the buzzing ‘Vibe at FIVE.’
• Exhibitsunmatched Enthusiasm in responding to Reservations Sales Inquiries, resultingin successful Reservations across FIVE’s award-winning Food and Beverage Concepts.
• Effortlesslyhandles all Guests with the utmost professionalism, ensuring a flawless
  
  Reservation Experience that align with the Guest's every expectation.
• Provides Promptand Efficient service, maintaining the unparalleled Luxury Allure that defines
  
  FIVE.
• Participatesactively in weekly and monthly Department Meetings, contributing to our buzzingand dynamic ‘Vibe at FIVE.’
• Demonstratesadherence to Department Standards (SOP) and achieves Targeted Results, such asquality calls, swift response times, efficient handling of calls and emails,precision, and adherence to FIVE's Safety Standards.
• Responds to all Guest Queries received through various channels (phone, email, direct connect,etc.)…