Receptionist Silicon Oasis

Overview

About Us
A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE and Qatar. In the UAE, Premier Inn hotels operate under a strategic partnership between Emirates Group and Whitbread PLC to develop the Premier Inn brand throughout the region. We have 11 hotels in the Middle East with an exciting pipeline of new hotels opening in the future.

We hold many industry awards, and we want you to help us add another to our trophy cabinet!

Job Description
Your passion and energy will be evident as you welcome guests and support them through check-in and check-out procedures. A down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail you will follow procedures precisely. Managing payments will be second nature and you will have strong data-entry skills to support accurate reports.

• Greet and welcome guests, visitors, and suppliers; answer telephone calls with a warm, timely greeting in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to guests.
• Ensure payments are processed according to cash handling procedures and process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area; maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to detail.
• Flexible, agile, and able to work under pressure.
• Ability to work independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

• Minimum one year of experience as Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic language – speaking, writing and reading.

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that offer work-life balance. We support career growth and development and encourage internal progression where possible.

At Premier Inn, we value creating a culture that brings the guest and team experience to life and is underpinned by our strong company values. We seek people who believe in these values and who put the customer at the heart of everything we do.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, please apply.