Customer Support Technician

Creating Safer Workplaces for Everyone. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a key member of our tight‑knit Customer Support team, you’ll play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximise the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth operation of our business and the success of our customers!

Department: Alcumus

Employment Type: Permanent

Location: Global

Reporting To: Customer Care Manager

Compensation: £24,720 / year

Responsibilities

• Respond promptly and efficiently to incoming queries via email and phone, providing expert assistance with technical and software‑related questions.
• Act as the first point of contact for HR inquiries, ensuring all information is accurate before passing it along to the HR team for further support.
• Engage new customers with enthusiasm, guiding them through their SafeHR journey and showcasing the value of our service during onboarding calls.
• Serve as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
• Collaborate with the team, sharing insights and knowledge to continuously improve our software and processes.

Qualifications

• Outstanding communication skills – confidently engage with customers via phone and email, providing clear and helpful support each time.
• Attention to detail – ensure accuracy in every interaction, delivering precise information without missing a beat.
• Multi‑tasking ability – efficiently juggle multiple customer queries and follow‑ups, ensuring nothing slips through the cracks.
• Problem‑solving prowess – use critical thinking to tackle technical and software‑related challenges, providing quick solutions.
• Team player – thrive in a close‑knit team, sharing insights and ideas to continually improve processes and deliver exceptional customer experiences.

• Hybrid workplace policy – work from the office 3 days per week.
• Enhanced parental leave.
• Generous annual leave.
• Healthcare plan.
• Annual Giving Day.
• Cycle‑to‑work scheme.
• Pension scheme with employer contributions.
• Life assurance – 3× base salary.
• Rewards program – discounts and cashback.
• Linked In Learning licence for upskilling.

Alcumus is a proud equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against on the basis of gender identity, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin or sex.

• A response to your application within 15 working days.
• Interview process consisting of:

Job Details

• Role Level: Entry‑Level
• Work Type:
  Full‑Time
• Country:
  United Arab Emirates
• City:
  Dubai
• Company Website:
• Job Function:
  Information Technology (IT)
• Industry: IT Services and IT Consulting